=', $add_time_from); } if ((input('param.add_time_to')) != '') { $add_time_to = strtotime((input('param.add_time_to'))) + 86399; $condition[] = array('complain_datetime', '<=', $add_time_to); } switch (intval(input('param.state'))) { case 1: $condition[] = array('complain_state', 'between', array(10, 90)); break; case 2: $condition[] = array('complain_state', '=', 99); break; default: } $condition[] = array('complain_active', '=', 2); //投诉是需要平台审核通过之后 卖家才能看的到 $complain_list = $complain_model->getComplainList($condition, 10); /* 设置卖家当前菜单 */ $this->setSellerCurMenu('seller_complain'); /* 设置卖家当前栏目 */ $this->setSellerCurItem('complain_accused_list'); View::assign('complain_list', $complain_list); View::assign('show_page', $complain_model->page_info->render()); $goods_list = $complain_model->getComplainGoodsList($complain_list); View::assign('goods_list', $goods_list); return View::fetch($this->template_dir . 'index'); } /* * 处理投诉请求 */ public function complain_show() { $complain_id = intval(input('param.complain_id')); //获取投诉详细信息 $complain_info = $this->get_complain_info($complain_id); $member_model = model('member'); $member = $member_model->getMemberInfoByID($complain_info['accuser_id']); View::assign('member', $member); $refundreturn_model = model('refundreturn'); $condition = array(); $condition[] = array('order_id', '=', $complain_info['order_id']); $return_info = $refundreturn_model->getRightOrderList($condition, $complain_info['order_goods_id']); View::assign('return_info', $return_info); $page_name = ''; switch (intval($complain_info['complain_state'])) { case self::STATE_APPEAL: $page_name = 'complain_appeal'; break; default: $page_name = 'complain_info'; break; } View::assign('complain_info', $complain_info); /* 设置卖家当前菜单 */ $this->setSellerCurMenu('seller_complain'); /* 设置卖家当前栏目 */ $this->setSellerCurItem('complain_accused_list'); return View::fetch($this->template_dir . $page_name); } /* * 保存申诉 */ public function appeal_save() { $complain_id = intval(input('post.input_complain_id')); //获取投诉详细信息 $complain_info = $this->get_complain_info($complain_id); //检查当前是不是投诉状态 if (intval($complain_info['complain_state']) !== self::STATE_APPEAL) { $this->error(lang('param_error')); } $input = array(); $input['appeal_message'] = input('post.input_appeal_message'); $sellercomplain_validate = ds_validate('sellercomplain'); if (!$sellercomplain_validate->scene('appeal_save')->check($input)) { $this->error($sellercomplain_validate->getError()); } //上传图片 $appeal_pic = array(); $appeal_pic[1] = 'input_appeal_pic1'; $appeal_pic[2] = 'input_appeal_pic2'; $appeal_pic[3] = 'input_appeal_pic3'; $pic_name = array(); $count = 1; foreach ($appeal_pic as $pic) { if (!empty($_FILES[$pic]['name'])) { $file_name = session('member_id') . '_' . date('YmdHis') . rand(10000, 99999) . '.png'; $res = ds_upload_pic('home' . DIRECTORY_SEPARATOR . 'complain', $pic, $file_name); if ($res['code']) { $pic_name[$count] = $res['data']['file_name']; } else { $pic_name[$count] = ''; } } else { $pic_name[$count] = ''; } $count++; } $input['appeal_pic1'] = $pic_name[1]; $input['appeal_pic2'] = $pic_name[2]; $input['appeal_pic3'] = $pic_name[3]; $input['appeal_datetime'] = TIMESTAMP; $input['complain_state'] = self::STATE_TALK; $condition = array(); $condition[] = array('complain_id', '=', $complain_id); //保存申诉信息 $complain_model = model('complain'); $complain_id = $complain_model->editComplain($input, $condition); $this->recordSellerlog('投诉申诉处理,投诉编号:' . $complain_id); $this->success(lang('appeal_submit_success'), (string) url('Sellercomplain/index')); } /* * 申请仲裁 */ public function apply_handle() { $complain_id = intval(input('post.input_complain_id')); //获取投诉详细信息 $complain_info = $this->get_complain_info($complain_id); $complain_state = intval($complain_info['complain_state']); //检查当前是不是投诉状态 if ($complain_state < self::STATE_TALK || $complain_state === 99) { $this->error(lang('param_error')); } $update_array = array(); $update_array['complain_state'] = self::STATE_HANDLE; $condition = array(); $condition[] = array('complain_id', '=', $complain_id); //保存投诉信息 $complain_model = model('complain'); $complain_id = $complain_model->editComplain($update_array, $condition); $this->recordSellerlog('投诉申请仲裁,投诉编号:' . $complain_id); $this->success(lang('handle_submit_success'), 'Sellercomplain/index'); } /* * 根据投诉id获取投诉对话 */ public function get_complain_talk() { $complain_id = intval(input('post.complain_id')); $complain_info = $this->get_complain_info($complain_id); $complaintalk_model = model('complaintalk'); $param = array(); $param['complain_id'] = $complain_id; $complain_talk_list = $complaintalk_model->getComplaintalkList($param); $talk_list = array(); $i = 0; if (!empty($complain_talk_list)) { foreach ($complain_talk_list as $talk) { $talk_list[$i]['css'] = $talk['talk_member_type']; $talk_list[$i]['talk'] = date("Y-m-d H:i:s", $talk['talk_datetime']); switch ($talk['talk_member_type']) { case 'accuser': $talk_list[$i]['talk'] .= lang('complain_accuser'); break; case 'accused': $talk_list[$i]['talk'] .= lang('complain_accused'); break; case 'admin': $talk_list[$i]['talk'] .= lang('complain_admin'); break; default: $talk_list[$i]['talk'] .= lang('complain_unknow'); } if (intval($talk['talk_state']) === 2) { $talk['talk_content'] = lang('talk_forbit_message'); } $talk_list[$i]['talk'] .= '(' . $talk['talk_member_name'] . ')' . lang('complain_text_say') . ':' . $talk['talk_content']; $i++; } } echo json_encode($talk_list); } /* * 根据发布投诉对话 */ public function publish_complain_talk() { $complain_id = intval(input('post.complain_id')); $complain_talk = trim(input('post.complain_talk')); $talk_len = strlen($complain_talk); if ($talk_len > 0 && $talk_len < 255) { $complain_info = $this->get_complain_info($complain_id); $complain_state = intval($complain_info['complain_state']); //检查投诉是否是可发布对话状态 if ($complain_state > self::STATE_APPEAL && $complain_state < self::STATE_FINISH) { $complaintalk_model = model('complaintalk'); $param = array(); $param['complain_id'] = $complain_id; $param['talk_member_id'] = $complain_info['accused_id']; $param['talk_member_name'] = $complain_info['accused_name']; $param['talk_member_type'] = $complain_info['member_status']; $param['talk_content'] = $complain_talk; $param['talk_state'] = 1; $param['talk_admin'] = 0; $param['talk_datetime'] = TIMESTAMP; if ($complaintalk_model->addComplaintalk($param)) { echo json_encode('success'); } else { echo json_encode('error2'); } } else { echo json_encode('error'); } } else { echo json_encode('error1'); } } /* * 获取投诉信息 */ private function get_complain_info($complain_id) { if (empty($complain_id)) { $this->error(lang('param_error')); } $complain_model = model('complain'); $complain_info = $complain_model->getOneComplain($complain_id); if ($complain_info['accused_id'] != session('store_id')) { $this->error(lang('param_error')); } $complain_info['member_status'] = 'accused'; $complain_info['complain_state_text'] = $this->get_complain_state_text($complain_info['complain_state']); return $complain_info; } /* * 获得投诉状态文本 */ private function get_complain_state_text($complain_state) { switch (intval($complain_state)) { case self::STATE_NEW: return lang('complain_state_new'); break; case self::STATE_APPEAL: return lang('complain_state_appeal'); break; case self::STATE_TALK: return lang('complain_state_talk'); break; case self::STATE_HANDLE: return lang('complain_state_handle'); break; case self::STATE_FINISH: return lang('complain_state_finish'); break; default: $this->error(lang('param_error')); } } /** * 用户中心右边,小导航 * * @param string $menu_type 导航类型 * @param string * @param array $array 附加菜单 * @return */ protected function getSellerItemList() { $menu_array = array( array( 'name' => 'complain_accused_list', 'text' => lang('complain_manage_title'), 'url' => (string) url('Sellercomplain/index') ) ); return $menu_array; } }